Returns & Exchanges

At Medusa Jewellery, we want you to be completely satisfied with your purchase. If your piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Jewelry

Place the items securely in their original Medusa Jewellery velvet pouch and gift box to ensure they are protected during transit.

3

Ship the Parcel

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing